Program Details

Program Name

Computer Support Technician

Program Website

https://www.swtc.edu/academics/programs/information-technology/computer-support-technician

Institution

Southwest Wisconsin Technical College

Institution Website

ITA Program Number (for staff only)

00121_00016

Format

Online and In-Person

Program Description

The Computer Support Technician program prepares students to effectively interact with PC, Mac, and mobile users, providing first-line technical support. Students are trained in a hands-on atmosphere to install, support, and troubleshoot PC, Mac, mobile, and audio/video devices. Students gain an understanding of how a help desk functions, and the role of customer service in today's world of technology. Understanding the importance of call management and ensuring all calls and problems are dealt with quickly and effectively is also emphasized. Students actively participate in an on-the-job help desk internship/work experience with instructor supervision in a campus-wide help desk, providing support for peers, college faculty, and staff. Show More

Education Needed for Enrollment

None

This Program is Offered

August

Duration

This program takes approximately 40 hours per week for 32 week(s).

Schedule

This program is offered

Application Deadline

None

Program Curriculum

Document 1

Related Occupations

Computer User Support Specialists
Computer Network Support Specialists
Computer Occupations, All Other

Credit Hours

Leads to WIOA-Defined Credential

Yes

Program Outcome

The institution reports this program leads to -

Community College Certificate of Completion

Name of Associated Credential

Technical Diploma

Financial Aid

Financial aid is available for this program.

Tuition and Required Fees

$4,820.00

Books

$0.00

Supplies/Materials

$0.00

Other Fees

$0.00

Total Cost

$4,820.00

Refund Policy

https://www.swtc.edu/student-resources/financial-resources/student-refunds

Covers the period July 1, 2020 through June 30, 2023

This program is offered at the following location(s) for in-person instruction:

Fennimore Campus

1800 Bronson Blvd.
Fennimore, Wisconsin 53809

Online SWTC

http://www.swtc.edu
1800 Bronson Blvd.
Fennimore, Wisconsin 53809

Program Contact(s)

Katie Garrity

Chief Academic Officer
kgarrity@swtc.edu
(608) 822-2471

Disability Accommodation Contact(s)

Not Provided

Language Accommodation Contact(s)

Not Provided

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Program Details

General Information

Credential Information

Program Costs

Student Data - Program Enrollments, Completions & Employment Outcomes

Location

Contacts